USER EXPERIENCE SPECIALIST:

Company Overview: Infusionsoft helps True Small Businesses (TSB) grow fast by centralizing, organizing and automating their marketing, sales and customer management, which results in lower labor costs, increased lead conversion and greater lifetime customer value. Unlike CRM software, Infusionsoft is eMarketing Software built specifically for marketers, entrepreneurs and successful small businesses that recognize marketing and automation are necessary to achieve fast, profitable growth. Infusionsoft comes standard with critical modules including: automated lead nurturing (aka “drip marketing”) campaigns, e-commerce, email marketing, click tracking, lead capture, billing and collections and other functions of sales, marketing and customer service that are not found in any other tools available to small businesses today. The company, founded in 2001, is privately held and headquartered in Arizona.

Why work for us? Infusionsoft has been recognized for its continued growth, entrepreneurship, product excellence, passionate culture and superb working environment: • Named one of the “Best Places to Work” by Phoenix Business Journal • Named “Top Arizona Company to Watch” by the Arizona Small Business Association • Ranked in Inc. Magazine’s list of 500 fastest growing private companies in America • Recipient of 2007 CRM Excellence Award for “Top Small Business Marketing Software” • Recipient of Spirit of Enterprise Award from the W.P. Carey School of Business at ASU

Duties

Lead user experience design efforts for web-based, customer-facing application with the goal of creating a streamlined user-interface supporting application features and functionality.

The User Experience Specialist will be responsible for working directly with customers to gather and translate the voice of the customer and quantify the value of their needs across all users. Must be able to work with other departments to research, organize, analyze and design key features and functionality for the leading eMarketing application. You will gather user requirements, design and test the user experience and prepare the documentation for the development process. Deliverables include quantitative analysis, sketches, conceptual, detailed user interaction specifications and usability evaluations.

Must have a keen eye for detail and be able to clearly communicate design requirements in business terms as well as technical terms. Requirements • A minimum of 3 years experience designing high-quality, web-based products. • Must have a keen eye for detail • Must be able to interview customers, quantify customer needs and define priorities • Must work well with a team and have strong communication skills • Strong analytical ability and skills of abstraction • Experience with user interface prototyping tools like Axure and Fireworks. • Experience with print and web design is a plus. • A BA/BS or greater degree in Interaction Design, Industrial Design, Psychology, Human Factors, or equivalent is preferred. • A user experience portfolio showing: strong creative and problem solving skills and examples of design direction, creative process, research strategy, or equivalent user experience accomplishment.

The Ideal Candidate Is…

• Confident in their ability to manage a variety of user experience functions to address innovative, web-based, eMarketing technology. • Able to clearly communicate vision to create innovative technology that meets the needs of small businesses. • Self-starting, determined and deadline-driven • Adept at uncovering, prioritizing and balancing project goals • Equally comfortable working independently and in teams • A quick study and adept at transitioning from project to project while developing a deep knowledge of users, their tools, and our technologies and business processes • Broadly experienced and comfortable wearing many hats, from leading a brainstorm with business users to managing a project • Has an early-adopter mentality – constantly on lookout for new and better ways to simplify an increasing complex and information-rich world with technology and design solutions • Maintains solid grasp of latest UX, interface and web-development technologies best practices • Adaptable to learning and applying new skills, processes and technologies • Has highly developed creative problem solving skills, superb judgment and uncommon attention to detail. • Able to work cross-discipline with engineering functions and marketing functions. • Able to assess, prioritize and make trade-offs against business, technical, and user constraints. • Entrepreneurial by nature • Has a complete understanding of the following books and the processes and philosophies they communicate: “Don’t Make Me Think” by Steve Krug “GUI Bloopers” by Jeff Johnson “User Centered Design” by Karen Holtzbalt

PAY COMMENTS D.O.E. Benefits: • A fun yet challenging work environment • Health and dental insurance (Employee premiums 100% covered) • Stock options • 401(k) • 2 weeks paid vacation the first year + 1 week personal time • Paid holidays • Contributions toward HAS accounts • Contests, giveaways and incentives • Abbreviated Friday hours (office closes at 2:30pm on Fridays) • Company lunches • Quarterly activities • Stocked kitchen We Value Diversity!

Please email resume to mcminnhrmichelle@cox.net. No phone calls please.